Privacy Policy

LAST MODIFIED: March 22, 2023

This Privacy Policy is not applicable to the information collected, used, or disclosed in connection with your telemedicine visit or any other healthcare or treatment-related services you may receive from our affiliates, including the JoyfulCare365 affiliated professional practices and the JoyfulCare365 Pharmacy. Once you become a patient of our affiliated professional practices for medical or mental health services, use the JoyfulCare365 Pharmacy services, or use the services of any member of our Organized Health Care Arrangement, any Personal Information you have provided through your account while using the Services will become subject to these affiliates’ joint Notice of Privacy Practices.

JoyfulCare365(“the Company,” “we,” or “us”) wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy outlines our practices in connection with the information we collect through:

• Websites that operate symptom checkers and from which you access this Privacy Policy (the “Websites”);
• Software applications of symptom checkers that we make available for use on computers and mobile devices (the “Apps”);
• Our social media pages and apps (collectively, our “Social Media Pages”);
• HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
• Offline business interactions you have with us.

We collectively refer to the Websites, Apps, Social Media Pages, emails, and offline business interactions as the “Services.”

We encourage you to read this privacy policy carefully as it describes in detail the types of information we collect about our users, how we collect it, how we use the information we collect, how long we keep the information, and under what circumstances and with whom the information may be disclosed. You may also read more about your rights in relation to your Personal Information, and the security measures we take to protect your Personal Information. If anything is unclear or if you have any questions, please email us at support@JoyfulCare365.com.

What Types of Information Do We Collect?

Personal Information: JoyfulCare365 and its service providers collect Personal Information in various ways, including:

• When you use the symptoms checker, Personal Information is collected, such as your name, phone number, date of birth, gender, location, IP address, billing information, email address, and, in some cases, a copy of your driver’s license for identity verification purposes.
• If you become a JoyfulCare365 patient through telemedicine, tele-mental health, or pharmacy services, any Personal Information you provide, as well as health-related information, will be subject to the affiliates’ joint Notice of Privacy Practices and not this Privacy Policy.

Other Information: JoyfulCare365 collects non-Personal Information, such as technical and aggregated usage information, about users who use the service anonymously or have an account. This information includes browsing activities, browser information, app usage data, and information collected through technologies such as cookies and pixel tags.

Sponsor Organizations: If an organization such as your employer, university, or health plan is paying for access to JoyfulCare365 services on your behalf, you may need to provide additional registration information to confirm eligibility. This information may include your name, email address, date of birth, and phone number. The information is required to confirm program or benefit eligibility and prevent insurance and benefit fraud. Your Sponsor Organization or the subscriber of your benefits will not be provided with this information if you have already given them similar information in your employee file or record, unless you are a family member of an eligible employee.

Collection of Personal Information

JoyfulCare365 collects information from various sources to provide its services to users. The information collected falls into three categories: information provided directly by users, information collected automatically, and information received from third-party sources and social media platforms. If users do not provide the requested information, JoyfulCare365 may not be able to provide its services.

Use of Personal Information

JoyfulCare365 and its service providers use personal information for various purposes, including:

1.Providing the functionality of the Services and fulfilling user requests

• Arranging access to registered accounts and providing customer service
• Responding to inquiries and requests for information
• Completing transactions and verifying user information
• Sending administrative information, such as changes to terms and policies
• Allowing users to send messages through the Services

2. Providing users with information about new services and marketing materials

• Sending marketing-related emails and news about the company
• Facilitating social sharing functionality

3. Analyzing personal information for providing the Services

• Improving AI models to constantly improve information provided to users
• Using anonymized information to accelerate medical research and improve understanding of human disease

4. Analyzing personal information for business reporting and providing personalized services

• Analyzing user preferences to prepare aggregated trend reports
• Personalizing interactions and providing information and offers tailored to user interests
• Delivering relevant and interesting content via the Services

5. Aggregating and/or anonymizing Personal Information

• Using aggregated and anonymized information to improve AI models and accelerate medical research
• Using this information for any purpose, as it no longer identifies individual users

6. Accomplishing business purposes

• Data analysis to improve efficiency of services
• Audits to verify internal processes function as intended
• Fraud prevention and security monitoring
• Developing new products and services
• Enhancing, improving, repairing, maintaining, or modifying current products and services
• Identifying usage trends and determining effectiveness of promotional campaigns
• Operating and expanding business activities based on user interests

Disclosure of Personal Information

It’s important to note that sharing personal information, especially health information, should always be done with caution and only when necessary. It’s also important to understand the privacy policies and practices of any third-party service providers with whom your information may be shared.

If you have concerns about the way your personal information is being shared or used, you may want to review the specific terms and conditions of the service or contact the company directly to ask about their privacy policies and practices. Additionally, you may have legal rights under applicable laws to access, correct, or delete your personal information.